SAP CRM TECHNICAL ONLINE TRAINING

Course Content for SAP CRM Technical

CRM Fundamentals:

•   Introduction to SAP CRM

•    What is CRM

•    SAP CRM Overview

•    Case Study

•   Basics and Architecture

•     Overview of SAP CRM Architecture

•     Channel Architecture

•     Introduction to CRM Webclient User Interface

•    SAP CRM Marketing

•     Marketing Plan and Campaign Creation

•     Campaign Execution

•    SAP CRM Sales

•     Accounts and contact Management

•     Activity Management

•     Opportunity Management

•     Quotation and Order Management

•     Contract Management

•   SAP CRM Services

•     Installation Management and Objects

•     Service Contracts and Service Plan

•     Service Order Management

•   Account Management

•     Overview of Accounts and Business Partner

•     Accounts Classification Options and Accounts Hierarchy

•     Data Exchange with SAP ERP system

•   Organizational management

•     Organizational Model

•     Determination of Organizational data in transactions

•   Product Master

•     Basic Features of Product Master

•     Set types, Attributes, Categories  and Hierarchies

•   Business Transactional data

SAP CRM ABAP:

•   One Order Framework

•   Function modules in CRM

•   Table Relationship in CRM

•   BADI's IN SAP CRM

CRM Web UI (CR 580):

•   Introduction to CRM Web Client UI

•   UI Elements

•   Personalization

•   Business Roles

•   Business Role Overview

•   Business Role & Authorization Concept

•   Navigation Bar

•   Navigation Bar Customizing

•   Transaction Launcher Customizing

•   Architecture

•   UI Components

•   Generic Interaction Layer and Business Object Layer

•   UI Configuration

•    UI Configuration

•    Design Layer

•    Fact Sheet

•   Extensibility Tools

•    Easy Enhancement Workbench

•    Application Enhancement Tool

•   Component Enhancement Concept

•    Component Enhancement

•   Navigation

•    Component Controller

•    Custom controller

•    Component Usage

•    Component Interface

•    Navigation from view to view

•    Navigation fron View to Windows

•    Cross Component Navigation