Course Content for SAP CRM Technical
CRM Fundamentals:
• Introduction to SAP CRM
• What is CRM
• SAP CRM Overview
• Case Study
• Basics and Architecture
• Overview of SAP CRM Architecture
• Channel Architecture
• Introduction to CRM Web client User Interface
• SAP CRM Marketing
• Marketing Plan and Campaign Creation
• Campaign Execution
• SAP CRM Sales
• Accounts and contact Management
• Activity Management
• Opportunity Management
• Quotation and Order Management
• Contract Management
• SAP CRM Services
• Installation Management and Objects
• Service Contracts and Service Plan
• Service Order Management
• Account Management
• Overview of Accounts and Business Partner
• Accounts Classification Options and Accounts Hierarchy
• Data Exchange with SAP ERP system
• Organizational management
• Organizational Model
• Determination of Organizational data in transactions
• Product Master
• Basic Features of Product Master
• Set types, Attributes, Categories and Hierarchies
• Business Transactional data
SAP CRM ABAP:
• One Order Framework
• Function modules in CRM
• Table Relationship in CRM
• BADI's IN SAP CRM
CRM Web UI (CR 580):
• Introduction to CRM Web Client UI
• UI Elements
• Personalization
• Business Roles
• Business Role Overview
• Business Role & Authorization Concept
• Navigation Bar
• Navigation Bar Customizing
• Transaction Launcher Customizing
• Architecture
• UI Components
• Generic Interaction Layer and Business Object Layer
• UI Configuration
• UI Configuration
• Design Layer
• Fact Sheet
• Extensibility Tools
• Easy Enhancement Workbench
• Application Enhancement Tool
• Component Enhancement Concept
• Component Enhancement
• Navigation
• Component Controller
• Custom controller
• Component Usage
• Component Interface
• Navigation from view to view
• Navigation fron View to Windows
• Cross Component Navigation
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